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Jeremiah Morris
Implementation Specialist with experience in client implementation, reporting workflows, and technical writing. Currently managing large-scale client accounts at ADP while building skills in data analytics and program evaluation.
Education
Bachelor of Arts in English (Professional Writing)
Phoenix, AZ
Grand Canyon University
Apr 2022 - Apr 2018
- Graduated with a 4.0 GPA.
Work Experience
Implementation Specialist
Tempe, AZ
ADP
Present - Aug 2024
- Manage 150+ client accounts through a 6–8 week payroll implementation process.
- Coordinate with sales teams and CPA advisors to resolve issues and ensure client success.
- Maintain schedules, milestones, and documentation for implementation progress and follow-ups.
Receiving Clerk
N/A
Walmart
Dec 2010 - Jun 2009
- Unloaded shipments, verified invoices, and followed OSHA safety standards.
- Inspected merchandise for defects and supported efficient distribution.
Information Technology Team Lead
Mesa, AZ
NDA
Aug 2024 - Mar 2023
- Led a team of client tech support agents and ensured high-quality service delivery.
- Prepared weekly performance updates, monthly data analysis, and quarterly meeting reports.
- Coached advisors on inbound calls, email, and chat workflows to resolve client inquiries.
Operations Clerk
Scottsdale, AZ
Mountain West
Apr 2023 - Nov 2022
- Processed payments and managed client accounts with attention to detail and confidentiality.
- Handled shipping logistics and coordinated deliveries with FedEx and UPS.
- Completed data entry and corrected records to ensure accuracy.
Parts Delivery Driver
Arizona (statewide)
RWC Group, INTL
Apr 2015 - Apr 2013
- Delivered commercial truck parts statewide with timely and accurate order fulfillment.
- Maintained vehicle logs, coordinated maintenance, and resolved customer issues.